Frequently Asked Questions

Most Wanted

What design formats are you OK with?

We accept pretty much everything.

Specifically, for layered designs:

  • Sketch and PSD,
  • AI, Adobe XD and INDD,
  • PNG, EPS, TIFF, etc.

For online design software:

  • Zeplin, Figma, Avocode, InVision and all similar formats.

For non-layered design files:

  • JPEG, PDF or any other with restrictions characteristic of non-layered formats.

Even existing markup is OK.

Still have questions? Get in touch.

I don't have designs yet. Can I still get a ballpark quote for development?

Sure. Please contact us to get a rough estimate.

I have an ASAP question, what should I do?

Contact us right away! Our business days are Monday–Friday, including all major US and EU holidays, except for Dec 31 and Jan 1.

Your Project Manager and dev team are available
7:00am – 4:00pm GMT / 3:00am – 12:00pm EDT.
Our Engagement Managers and Live Chat Support are available
4:00am – 10:00pm GMT / 12:00am – 6:00pm EDT.

Require timeline adjustments? Get in touch

How fast can you process and deliver my project?

We start processing your project as soon as we get it, as we know that time is money. We always have resources available for a new project, it is part of our business model, which was created specifically to ensure fast processing, development and launch of any project. Also, we have an ASAP service for urgent projects.

Turnaround time of a project depends on the scope of work and is calculated for each project individually. Nevertheless, we can provide accurate ETA for almost any project and our deadline-meeting rate is 95%. Contact us to check timeline for your project.

Is it possible to have a project created using technologies not listed on your website?

Yes, it is possible. Contact us to discuss your project.

Do you offer design services?

Absolutely. Our design team will be happy to assist.

Do you have an affiliate program?

Yes, we do have an affiliate program. Please contact us to discuss the details.

I am trying to reset my password, but I am not getting the emails.

Please check your spam folder first. If you still do not see any emails from us, most probably your email client is blocking the notifications. In this case, just contact us and we'll help you to change the password.


How do I get a quote?

You can get a quote using Order Now, our Contact form or Online Chat.

We usually get back to you with a quote within 1–2 business days. The quote can then be adjusted, based on the simplicity or complexity of the design and the options you choose for your project.

How can I pay?

You can pay using various payment methods: Wire / Paypal / Credit cards. We accept the following cards: Visa, MasterCard, AMEX, and DISCOVER. Check payments are available upon request for repeat customers.

*For security reasons, payments over $5k are only accepted via wire transfer. Please let us know if you are unable to use any of the above-mentioned payment methods.

Still have questions? Get in touch

Where can I find the payment receipt for our order?

You can find the payment receipt in the Client Area for projects with "Done" status.

Need it before the project finalization? Get in touch

Can I get a discount?

We currently offer special trial rates for front-end development projects for new clients. They can be found at our Order Now page.

Discounts are offered for bulk projects. The precise discount is provided once we have seen your designs and understood your requirements. Get a quote for your project.

We are always open to discussing long-term partnership opportunities. Contact us to discuss terms.

Web & App Development

Is there an express service if we need faster delivery?

Yes, we have a special team of developers available for ASAP projects. They will process your order immediately. Please feel free to place your project via our ASAP order page or online chat and we'll take care of it.

Do you do full web and mobile app development?

Yes, we can do web and mobile app development. Contact us to discuss your project.

Do you offer dedicated teams?

Yes, we do. Please contact us for more details or visit the page

Can you re-slice an existing site?

Yes, we can. We will need to have a local HTML version of the site (HTML, CSS, images, etc.) so that we can open the page locally. Send us the files

What kind of WCAG support do you guys provide? LEVEL A, AA, or AAA?

By default, we do WCAG 2.2 A and Section 508, unless otherwise required by the client.

I need React/React Native development. Do you offer this service?

Sure, we offer React development as well. Contact us to discuss your project.

Do you do Angular 8 and Vue.js?

Yep, we can do Angular and Vue.js. Contact us to discuss your project.

What browsers do you support?

Latest versions of Firefox, Google Chrome, Safari, and Edge. We create code according to W3C standards, and our markup is displayed correctly in all popular modern browsers.

Need to extend this list for your project? Get in touch.

I need compatibility with different mobile devices. Can you do that?

We sure can. You will get compatibility with iOS 15+ (iPhone, iPad) and Android 9+ by default for any project.

Need to extend this list for your project? Get in touch.

CMS and eCommerce

What CMSs do you support?

We support all most popular CMSs, eg. WordPress, Shopify, Drupal, Magento, BigCommerce, Squarespace, HubSpot. If you need a custom CMS solution, please contact us.

Can you create a theme for an existing markup?

Yes, you are welcome to provide us with the existing HTML/CSS for investigation. After examining the markup, we will let you know whether it can be used for implementation, or if creating the markup from scratch is recommended instead. Still have questions? Get in touch.

Can you develop Shopify applications?

Yes, we can. Contact us to discuss your project.

You can learn more about our Shopify expertise here.

Can you develop WordPress plugins?

Sure! Contact us to discuss your project.

You can learn more about our WordPress expertise here.

Can you migrate the data from one CMS to another?

Yes, we can. Contact us to get assistance.

Can you suggest a CMS based on our requirements?

Of course. Please send over your requirements for investigation.

Email and Marketing Products

I have an example of how the banners should look, and be animated. I want to confirm that you can do it before I order.

You are welcome to send over examples of animation, and our dev team will confirm whether we can replicate it. Learn more about banner development here.

What email clients do you support?

We test on 12 real devices and 70+ email clients. No emulators. Learn more here.

What is your turnaround time for email templates?

1 business day. Upload your email template design and receive it coded the next day.

Can you do both design and development of an email template?

Sure, no problem. Get in touch to discuss your project.

Do you need mobile design for responsive email templates?

No, we have extensive experience working with responsive email templates and can make your template resize beautifully on any device without extra designs!

Do you have express delivery for email templates?

We do! Just choose the ASAP option while placing the project and our email gurus will do their magic.

Can you install an email template to my MailChimp account?

Sure, we just need to have access to your MailChimp account.

Do you have bulk discounts for email templates?

Sure, please provide all the designs you need to be coded and your Project Manager will calculate a special bulk price.

Can you guys create email signatures?

Sure, our email team can not only do email templates, but email signatures as well. Contact us to discuss your project.


How can I contact you?

We use the Client AreaClient Area for discussing projects. It has been created specifically to track all communications between you and P2H. However, you can contact your Project Manager via email, or via Skype/Slack if that's more convenient.

For quick questions you may contact us using Online Chat or call us on +1.888.724.9414.

You can also contact us via email:

Can you clean up my code or make some fixes to existing pages?

We can, but we prefer to do all the code from scratch. That way we can guarantee the highest quality for the final product.
You are welcome to provide your code for investigation.

Can you help with installation?

Yes, we can install the project on your server. Contact us to get assistance.

Do you support the theme on an ongoing basis after its creation?

Yes, we provide free bugfix for 30 days after delivery. When those 30 days are up, we are happy to support our products on a paid basis, as requested by you.

What if I want some changes to the completed markup?

You are always welcome to send us a list of changes you want to be made, and we will be happy to help you. If these updates require a great deal of effort, the cost of such changes will be quoted separately.