Information Security and ISO 27001 Compliance

At P2H, we prioritize the security of our clients' data above all else. Our robust information security framework ensures the protection of your data through every phase of its lifecycle. We understand the trust you place in us when you choose our services, and we are dedicated to maintaining that trust by implementing rigorous security measures.

We follow the international standard for information security management systems ISO/IEC 27001:2022. By adhering to the robust framework of the standard, we ensure your data is protected against a wide range of threats.

What Does ISO 27001 Mean for You?

ISO 27001 is the premier standard for information security management systems (ISMS) and is recognized globally as the benchmark for effective information security practices.

Our use of the ISO 27001 framework demonstrates our dedication to maintaining the highest levels of information security. Here’s how:

• Identifying Risks: We are always on the lookout for information security risks. Whether it’s a cyber attack or a human error, we have prepared plans to handle it.
• Applying Security Controls: We have implemented all the required security controls to keep the data safe. Encryption, secure configurations, limited access, and many more to ensure security is a part of every business process.
• Staying Sharp: We do not just set it and forget it. We are constantly updating our security measures and are committed to aligning with the ISO 27001 framework over the long term.

Our Security Practices

Proactive Risk Management

Our proactive risk management approach involves continuous identification, evaluation, and mitigation of security risks. We regularly conduct thorough risk assessments to uncover potential vulnerabilities and implement appropriate controls to address them. Our risk management framework includes:

• Risk Identification: We regularly look for any potential vulnerabilities, whether from external threats, internal processes, or human errors.
• Risk Assessment: For each identified risk, we assess the likelihood of it happening and the potential impact on your data.
• Risk Mitigation: Based on these evaluations, we take proactive steps in the form of technical solutions or improvement of internal processes to reduce or eliminate risks.
• Continuous Monitoring: Our work does not stop once controls are in place. We continuously monitor our systems and processes to catch any new risks early.

Data Protection

Your data’s safety is our priority, and we use industry best practices to ensure its protection at all times:

• Access Controls: Only authorized personnel have access to your data. We have implemented technical and organizational measures to limit access such as multi-factor authentication, role-based access control, and regular access reviews.
• Encryption: We use advanced encryption according to applicable laws and regulations to safeguard your data, both when it is being transferred and when it is stored. Encrypted corporate VPN is used by personnel for secure data access and transfer.
• Data Storage: Only top trusted cloud providers such as AWS and Hetzner Online are used for secure data storage, while we implement best practices for secure configurations of cloud infrastructure.
• Endpoints Protection: We secure our endpoints to prevent unauthorized access and malware infections. This includes implementing top-rated antimalware software, mobile device management solution, secure configurations, and regular security patches to keep all devices protected.
• Logging and Monitoring: We maintain comprehensive logs of data access and modifications to detect and respond to any potential breaches or unauthorized activities.
• Data Anonymization and Masking: When handling sensitive information, such as personal or financial details, we ensure that it is replaced with anonymized or pseudonymized data depending on the needs when used for development or testing purposes.

Vulnerability Management

Managing vulnerabilities is a key component of our security strategy. We proactively identify, assess, and address potential security weaknesses to protect our systems and your data through:

• Regular Scanning: We perform regular vulnerability scans to identify potential security issues in our systems. These scans help us detect vulnerabilities early and address them before they can be exploited.
• Risk Assessment: We evaluate the potential impact and likelihood of identified vulnerabilities. This risk assessment helps us prioritize remediation efforts and allocate resources effectively to address the most critical issues first.
• Patch Management: We maintain a robust patch management process to ensure that all software and systems are updated with the latest security patches. This helps to close known vulnerabilities and protect against emerging threats.

Incident Response

While prevention is key, we are always prepared to quickly and effectively address security incidents. Our incident response strategy includes:

• Preparation and Readiness: We have established an incident response team prepared to act according to the defined plans and procedures. Clear roles and responsibilities are defined, so every team member knows their specific duties in case of an incident.
• Continuous Monitoring: We continuously monitor our systems to detect any unusual activity or potential threats. Automated alerts and real-time monitoring tools ensure that we can identify potential incidents early, allowing for a quick response.
• Containment, Eradication, and Recovery: Upon identifying an incident, we immediately work to contain it, later focusing on identifying and eradicating the root cause of the incident. We address the source of the issue to ensure it does not happen again. Once the threat is eliminated, we work to restore affected systems and services.
• Post-Incident Activities: After the incident is resolved, we conduct a detailed review that helps us strengthen our security measures and refine our incident response strategy to be even more prepared for the future.

Personnel Training

Our teams are our first line of defense against security threats. We ensure they are well-equipped to handle security challenges through:

• Regular Security Training: Our personnel complete training on security best practices, including how to identify phishing attacks, handle data securely, and comply with security policies upon joining the company and at least annually.
• Security Awareness Programs: We promote a security-first mindset across the company, ensuring that security is a priority for every team member.
• Secure Development Training: Team members are additionally provided with specialized training on secure development and testing processes. This ensures that our delivery teams understand how to write secure code and follow best practices for identifying and mitigating common vulnerabilities (such as those identified by OWASP).

Secure Development

At P2H, security is an essential part of everything we create. Our Secure Software Development Lifecycle (SSDLC) approach ensures that security is deeply embedded in every stage of the development process. We focus on providing high-quality deliverables that meet security standards through:

• Security-First Approach: From the beginning of each project, we take a security-first approach. We adhere to best practices and follow security guidelines to minimize vulnerabilities during the design and development phases.
• Secure Development Standards: Our development team follows industry-leading secure coding standards, such as OWASP guidelines, to mitigate common vulnerabilities.
• Testing for Vulnerabilities: We conduct security testing to detect and fix any vulnerabilities in our software before it is delivered. By catching issues early, we reduce the risk of security flaws reaching production.
• Penetration Testing (Optional): Upon request, our experienced security team can perform penetration testing to simulate real-world attacks on your software.
• Collaboration with Your Team: We work closely with your team to ensure that the software meets your security needs and complies with your internal policies. From the first line of code to final delivery, we keep you informed and involved.

Business Continuity

We prioritize maintaining seamless operations and protecting your data even in cases of unforeseen disruptions. Our business continuity strategies ensure that we can swiftly recover from incidents and continue delivering reliable services:

• Disaster Recovery Planning: We have disaster recovery plans in place to swiftly address and recover from major incidents. These plans outline the procedures for data recovery, and system restoration, ensuring minimal impact on your services.
• Redundant Systems and Backups: To protect against data loss and system failures, we utilize redundant systems and geographically diverse data centers. Regular backups are performed to ensure that critical data is always recoverable.
• Business Impact Analysis: We conduct thorough business impact analysis to identify critical functions and dependencies. This analysis helps us prioritize recovery efforts and allocate resources effectively to ensure that essential services are restored as quickly as possible.

Continuous Improvement

Information security is always evolving, and so are we. We are committed to continuously improving our security practices by:

• Regular Audits: We conduct internal and external security audits to make sure we are always meeting the highest security standards. This additionally helps us to be open to any opportunities for improvement.
• Staying Current: We stay up to date with the latest regulatory requirements and industry standards to ensure our practices remain compliant.
• Investing in Technology: We continually invest in technologies to enhance our protection capabilities and security posture.
• Client Feedback: We actively seek feedback from our clients and partners to improve and refine our security practices.