Evgeniya Karelina writes about the real-world problems teams face every day: unclear scope, shifting expectations, overloaded pipelines, and the operational gaps that accumulate into lost time, rework, and delivery taxes.
As Delivery Director at GetDevDone, she brings best practices from hundreds of agency projects, turning complex delivery challenges into practical systems and decision frameworks that work in fast-paced, creative environments.
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TL;DR Agencies grow by building better production systems, not just hiring more people. Data from 285 agencies shows that structured, standardized processes make results predictable and protect a healthy 12% profit margin. Every decade rewrites the rules of agency growth.A few years ago, it was scale through people — more designers,...
Agencies rarely lose profit in one crisis, they bleed it away hour by hour. We call this the delivery tax, the hidden cost of unclear discovery, scope creep, and weak governance. This piece shows where it comes from, why mid-size teams feel it most, and the simple structures that stop the margin leak.