Explore insights, lessons and practical thinking to design, build and scale smarter digital products.
Every decade rewrites the rules of agency growth. A few years ago, it was scale through people — more designers, more developers, more campaign managers. Today, that equation no longer works.
Agencies rarely lose profit in one crisis, they bleed it away hour by hour. We call this the delivery tax, the hidden cost of unclear discovery, scope creep, and weak governance. This piece shows where it comes from, why mid-size teams feel it most, and the simple structures that stop the margin leak.
Are you an agency owner searching for efficient methods to achieve your business goals? Then, consider two frameworks that you can use to define and organize objectives within your company - EOS and OKRs. Which one to choose? This post should help you decide.
