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U.S. Fashion Retailer (2 Articles)

AI personalization and retention: transforming SMS and on-site experience into growth drivers

A U.S.-based apparel brand ($28M annual revenue, 90 employees) had strong acquisition momentum through TikTok and Meta campaigns, but profitability was under pressure. Repeat purchases stagnated, SMS campaigns felt “spammy,” and the Shopify storefront offered the same generic experience to every visitor.

Yuliya Mikitenko

Account Manager